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company lost a passport

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Dear All
My name is Diana Barbacari and I worked with Azadea under Faza Trading company Dubai from 06.12.2011 till 07.07.2013 using as employee id: 33245.
I am writing you because I am facing a difficult and unbelievable situation and I feel that no one is interested to help me. My problem started when I sign my resignation and provide to the office all my documents for visa cancelation: emirates id, labor card, medical insurance, azadea discount card and my passport. After a week the HR representative called me saying that for 5 days they are looking for my passport and all the documents that I let for them. When I went to the office Zori(HR) give me one letter where it was written in Arabic that the passport is just lost and I asked them to change the letter and to mention that “was lost from their side”. I spoke to Hani(HR) and he said this is a standard letter and he cannot change anything in it. is the same if “the passport is lost and no matter who did the mistake” and I should go to the police station with this letter and report about the passport lost and get a traveling document to my home contry… which I did not accept it. In 14 of august I went to emigration office and I wrote a complain letter that Faza trading lost my passport… later on I got a call from the emigration officer which he told me that Azadea provide them with a letter, proving that I received my passport. How come??? I just don’t understand it why they are lying. I didn’t sign any passport release form. How is this possible? Why they are not honest and fair? How they can keep me on this stressful situation?
Please help me to solve this problem! Waiting for an answer. Thank you.
Best regards
Diana Barbacari
Mob; 00971554253001

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